Software-controlled remote maintenance RemoteCare

Innovative, internet-based remote maintenance ensures maximum efficiency and extends the service life of your WATERKOTTE system.

An annual system check is carried out from the WATERKOTTE data center. Daily efficiency monitoring enables immediate optimizations to ensure that your heat pump always runs at maximum efficiency and economy!

Schematic diagram of the RemoteCare remote maintenance service: Via the Internet connection shown in the centre, Waterkotte has access to the digital system history, can continuously optimise the system and evaluate its efficiency in comparison with other systems throughout Germany. As a result, the end customer benefits from software updates, live monitoring of system operation and corresponding automatic error messages.

Reliable, continuous functionality

We monitor the functionality of your WATERKOTTE system via the Internet. Annual checks of system functions and daily monitoring of performance data are carried out from the WATERKOTTE computing centre. Benefit from additional exclusive services:

  • Creation of a digital system biography
  • Annual inspection of system functions
  • Ongoing monitoring of system performance
  • Documentation and automated fault reporting
On a tablet, you can see the annual results report for the online maintenance included in the RemoteCare service.

The annual software-controlled system check

The RemoteCare service combines maximum living comfort with lasting energy efficiency. Every year, the system functions are checked and the generation and efficiency values of your system are evaluated. The maintenance log documents the services provided and confirms your system's efficiency.

Heat pump, diagrams, and symbols can be viewed in 3D on a tablet.

Analysis of the system history

To ensure optimum system efficiency, the performance values are continuously logged. This means that our technicians can analyse any performance differences or anomalies at any time using the system history and often initiate optimisations remotely.

Heat pump shown frontally against a gray background.

Direct installation or retrofitting

You can install the RemoteCare service directly with your WATERKOTTE heat pump or easily retrofit it. In addition to an internet connection, a WATERKOTTE RemoteBox is required to use the service.

Technical requirements

You need the following components to use the WATERKOTTE RemoteCare service:

  • WATERKOTTE heat pump
  • WATERKOTTE RemoteBox
  • Maintenance contract
  • Router, internet connection
Two Waterkotte service technicians are performing maintenance on the outdoor unit of an air source heat pump.

Further services

In addition to or as an alternative to remote maintenance, WATERKOTTE offers on-site maintenance with an intensive system inspection. In cooperation with WATERKOTTE Service and certified WATERKOTTE partners, the heat pump is inspected either once or annually.

Learn more about On-Site Maintenance

Request maintenance directly

Send us a maintenance request with all the details about your system and we will offer you the appropriate maintenance service.